Terms and Conditions

These Terms and Conditions apply to Willa Edytka, hereinafter referred to as the Property. The owner of the Property is Willa Edytka Edyta Bystrzycka, ul. Harenda 15i, 34-500 Zakopane, Poland, Tax ID (NIP) 8711558982, REGON 382564293. Persons staying at the Property are hereinafter referred to as Guests. The person who makes the booking at the Property and pays for it is hereinafter referred to as the Booking Party. Double rooms and the apartment are hereinafter referred to as rooms.

I. General information

1. Making a booking constitutes confirmation that the Booking Party has read these Terms and Conditions, accepts them and undertakes to comply with their provisions, and has also read and accepts the Privacy Policy.
2. Guests staying at the Property are also obliged to comply with health and safety and fire regulations and, in exceptional situations, to follow the instructions of the owner and staff of the Property.
3. In the event of a breach of these Terms and Conditions, the Property has the right to refuse further services to the Guests concerned. Such persons are obliged to follow the instructions of the owner and staff of the Property immediately, to pay for the services provided so far and for any damage caused, and to leave the Property immediately.
4. By making a booking, the Booking Party consents to the processing of personal data solely for the purpose of handling the booking and fulfilling the guest registration obligation required by law. The Booking Party has the right to access and update their personal data.
5. Bookings are made in the name of the person or company that will make the payment. An invoice is issued on request, made at the time of booking.
6. Only persons registered with the owner or staff of the Property are entitled to use the Property. Guests may not pass their room on to other persons, even if the period for which they have paid has not yet ended.
7. For fire safety reasons, the use of open flames in the Property and its surroundings is prohibited. In the rooms, the use of irons, immersion heaters and other electrical appliances that are not part of the room equipment is also prohibited. This does not apply to chargers and power supplies for audio-visual equipment and computers.
8. Guests bear full financial and legal liability for any damage to or destruction of items, furnishings and equipment of the Property caused by them or their visitors. Any damage is charged at the cost of repairing or replacing the damaged item.
9. Any damage to or malfunction of the room equipment must be reported to the owner immediately upon taking over the room. Otherwise, the equipment is deemed to have been complete and undamaged.
10. Guests are in particular obliged to use the facilities of the Property in a way that does not cause damage or deterioration.
11. Guests using the shared kitchenette in the corridor are obliged to use it considerately, keep it clean and leave it tidy.
12. The liability of the Property for loss of or damage to items brought in by Guests is governed by Articles 846–849 of the Polish Civil Code. The liability of the Property is limited if such items are not deposited with the owner or staff of the Property. The Property may refuse to accept money, securities and valuables for safekeeping, in particular jewellery and items of scientific or artistic value, if they pose a safety risk, are of excessive value in relation to the size or standard of the Property, or take up too much space.
13. At the end of their stay, Guests must report their departure so that the owner or staff of the Property can take back the room.
14. The hotel day begins at 15:00 and ends at 11:00. Arrival after 20:00 must be reported to the Property in advance.
15. Smoking is strictly prohibited throughout the Property, as is walking in high heels or footwear that may damage the wooden floors and stairs. Ski boots must not be worn in the rooms or corridors; ski boots and ski equipment must be left in the ski storage room.
16. Quiet hours are from 22:00 to 6:00.
17. Users of the Property must behave in a way that does not disturb other guests during quiet hours and, during the day, complies with social norms and respects the right of others staying at the Property to rest.
18. Visits by unregistered persons are permitted until 21:00. The presence of unregistered persons at the Property after this time, including staying overnight, constitutes the Booking Party's consent to the paid accommodation of these persons, provided that there is a free bed in the room. Each additional person is charged at the regular rates from the price list available on the Property's website. The Property has no extra beds and cannot provide them.
19. Pets are not accepted at the Property.
20. Children aged 5 and over are welcome at the Property. Children use a bed in the room. Children and young people under 18 may stay only under the care of adults, who take full responsibility for their actions and all consequences thereof, as well as for any situations arising at the Property.
21. If a minor is staying in the care of a person who is not their parent or legal guardian, an appropriate declaration must be submitted, which should include:
    – details of the parent / legal guardian: first name, surname, identity document number and a telephone number at which the Property can confirm that the consent is genuine,
    – details of the child: first name, surname and date of birth,
    – details of the person caring for the child during the trip: first name, surname, identity document number and their relationship to the child (e.g. grandmother, uncle, coach),
    – details of the stay: name or address of the property and dates of the trip,
    – a legible handwritten signature of the parent or legal guardian. 
    If the above declaration is not available, a written declaration by the person in whose care the child is staying may be submitted. 
    Failure to provide a declaration is grounds for refusing check-in.
22. The Property reserves the right to refuse accommodation to persons who are visibly under the influence of alcohol or drugs or who behave offensively.
23. The Property is covered by video surveillance (CCTV). Information on the processing of personal data can be found in the Privacy Policy.

II. Additional charges

1. The price of the stay does not include the local tourist tax of PLN 2 per person per night, collected at check-in and transferred to the Town of Zakopane.
2. Credit cards are not accepted. Payments on site are accepted in cash only.

III. Deposit

1. A prepayment in the form of a deposit is required to make a booking.
2. Payment of the deposit constitutes the Booking Party's acceptance of the booking conditions set out in these Terms and Conditions.
3. The deposit amounts to 100% of the total booking value (non-refundable rate), subject to point 4.
4. For selected offers booked online, the deposit amounts to 50% of the total booking value. The deposit amount is stated in the description of the offer and in the booking confirmation.
5. The deposit must be paid by bank transfer within 48 hours of making the booking. Receipt of the deposit will be confirmed by e-mail or text message.
6. Failure to pay the deposit within the above period results in automatic cancellation of the booking.
7. Where the deposit amounts to 100%, the deposit covers the full booking value. Where the deposit amounts to 50%, the Guest pays the remaining 50% of the booking value on the day of arrival, at check-in. In addition, the local tourist tax and any additional services not included in the booking value are payable at check-in.

IV. Cancellation

1. The deposit paid, regardless of its amount (100% or 50% of the booking value), is non-refundable in the event of cancellation or change of the booking, or if the Guest does not arrive at the Property, regardless of when notice is given.
2. Not using the full stay as booked does not entitle the Guest to a refund of the payment made.
3. Failure to arrive at the Property by 21:00 on the day of arrival is treated as cancellation of the stay under the terms above, unless the Guest has notified the Property in advance of a later arrival.

V. Online bookings

1. Online bookings can be made via willaedytka.pl.
2. To confirm the booking, the Booking Party must pay the deposit in the amount specified in section III within 48 hours of making the booking.
3. Payment is made by bank transfer, in accordance with the information provided to the Booking Party during the booking process.
4. Online bookings are subject to the same cancellation and complaint rules as bookings made in other ways, including bookings made through booking portals. These rules are set out in sections IV and VI of these Terms and Conditions.

VI. Complaints procedure

1. Guests have the right to submit complaints regarding the services provided by the Property.
2. The Property only considers complaints sent electronically to edytabystrzycka1@gmail.com within 14 days of the end of the Guest's stay or, if the stay did not take place on the booked dates, within 14 days of the date on which it should have taken place.
3. The Property reserves 14 days to consider a complaint submitted by a Guest. Within this period, the Property will inform the Guest of the outcome.

VII. Additional information

1. Free, unguarded parking is available to you. Please park only in designated spaces. Parking spaces do not need to be reserved. The owner of the Property is not liable for vehicles left on site or any property inside them.
2. Free Wi-Fi is available throughout the Property.
3. A ski storage room is available to you. The Property is not liable for equipment left in the ski storage room.